1.
The terms and conditions apply to the rental of hotel rooms for the accommodation of customers and guests (hotel accommodation contract).

2.
A re-letting by the customer is excluded and the hotel rooms are rented only for the accommodation.

3.
Contractual partners are the hotel and the customer. The contract is only concluded by the acceptance of the request / booking of the customer by the hotel. The terms and conditions are confirmed when booking by the customer. The assumption that you can reserve hotel rooms and the hotel must hold these rooms binding and the guest can cancel at any time, contrary to all legal principles and provisions. We refer to §§ 535 and 537 BGB.

4.
The basis of the booking are customer information such as

Name, address, phone number, email, country and booking will be confirmed by the hotel via email. By confirming the booking of the rooms by the customer is binding.

5.
If booked rooms are to be paid by bank transfer, the invoice amount is due on the 1st day after expiry of the free cancellation period. If no payment has been received on the 5th day after expiry of the free cancellation period, the room booking will be canceled.

The payment on account after departure of the customer is made only with customers who have known the hotel for some time.

6.
The hotel is obliged to keep the rooms ordered by the customer ready and the customer has to pay the applicable prices of the hotel.

The deadline for a free cancellation is 14 days before the arrival date. In case of later cancellation, at least 80% of the hotel costs will be charged.

The current prices in € can be found at www.hotel-gute-nacht.com and are also mentioned in the room confirmation. The price includes VAT, parking and Wi-Fi.

7.
The hotel may request security in the form of a credit card or bank transfer.

8.
A withdrawal of the customer from the contract is free of charge only up to 14 days before arrival possible and there are generally the current judgments and provisions for hotel bookings. Within this free cancellation period up to 14 days before arrival, the hotel can also withdraw from the contract. Only the hotel cancellation policy applies.

9.
Furthermore, the hotel is entitled to withdraw from the contract for a materially justified reason, for example in the case of force majeure or other material reasons (water damage, incorrect information about the address or insolvency, etc.). In these cases there is no claim for damages by the customer.

10.
There is no claim to specific rooms unless otherwise expressly agreed. The rooms are available from 2 pm on the day of arrival. On the day of departure, the rooms are to be vacated by 11 clock.

11.
For valuables, money, jewelry, treasures over 500 € the hotel is not liable. The customer is responsible for his valuables over 500 €.

For parked vehicles on the hotel property no custody agreement is concluded. The hotel is generally not liable for damage or the loss of the vehicles. Unless a completed insurance has taken over.

12.
Damage caused by non-contractual use of the rooms or the hotel by the customer shall be reimbursed by the customer to the hotel. This concerns the theft of hotel items, heavy soiling of the rooms, vandalism, heating of food etc.

Smoking is not allowed in the entire hotel and it is also extra in the rooms. For cleaning work by smoking the customer will be charged 150 € compensation, this includes the throwing of cigarette butts in the garden.

13.
Changes and additions to the contract or these terms and conditions must be made in writing.

Only German law is agreed and the place of jurisdiction is Lüneburg.

14.
In the hotel rooms, cooking on electric stoves is not permitted for reasons of fire safety. This also applies to gas-powered devices.

 

 

Hotel Gute Nacht Lüneburg-Adendorf / January 2019